INSIGHTS

Engage With Our Interest in Latest Thinking of Industry Leaders & Stay in Touch With Global Thought Leadership.

Evolving consumer behavior, emerging technologies, intensified competition, evolving regulatory landscape, shifting corporate strategies all create business challenges. No matter the challenge, we partner with our clients to put strategic recommendations into practice. Our work is founded on a thorough understanding of every client’s business context. We examine market, trends, & emerging best practices, in different industries, locally & globally.

Disruptive Business Models

Disruptive Business Models

Imagine in an friction-less economy, how can digital enable disruptive business models, even in seemingly traditional industries?

Engaging Digital Customers

Engaging Digital Customers

Financial services companies are traditionally product centric; how does Citigroup engage customers via digital to drive sales & enhance loyalty?

‘Transformer In Chief’: The New Chief Digital Officer

‘Transformer In Chief’: The New Chief Digital Officer

In today’s crowded ‘C-suite’, few roles attract as much attention as that of CDO (Chief Digital Officer). So what’s this role about & why is it attracting so much attention?

Scaling Your UX Strategy

Scaling Your UX Strategy

UX is the “new black,” to borrow from a fashion phrase, as well as a reference to its influence on profitability. How do you scale your UX strategy?

Transformation In Insurance

Transformation In Insurance

Insurance companies are looking for strategies to fuse the best of both digital & physical worlds. What are the practical steps to execute a successful transformation?

Trends Impacting Design & Innovation

Trends Impacting Design & Innovation

Digitalization is disrupting established businesses & reshaping customer expectations. What are some key trends in service design?

The Perfect Banking Experience

The Perfect Banking Experience

How can banks take advantage of digitization & prepare for rapid growth of emerging technologies that personalize consumer experiences radically?

Mobile Banking Trend

Mobile Banking Trend

Banking customers are now handling more of their banking interactions via smartphones & tables than through other channels; how can banks capitalize on such digital trend?

Intimate Customer Engagement

Intimate Customer Engagement

Can you list specific actions your company has taken in the past six months to boost the trust of your customers? Is your company aligning its offerings & messages to the core values of its customers?

The Art Of Digital Engagement

The Art Of Digital Engagement

In the digital age, consumers are increasingly taking the lead in conversations about brands through reviews, YouTube how-to’s, comments & social media posts. What is the compound effect these interactions have on brand perceptions?

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