When a global bank reinvented its on-boarding process for commercial clients, the results included dramatically reduced costs, a market-beating customer experience; could it repeat what it just went through for the rest of its business?
How can banks take advantage of digitization & prepare for rapid growth of emerging technologies that personalize consumer experiences radically?
79% consumers now say they use a smartphone to help with shopping. 83% of moms say they do online research after seeing TV commercials for products that interest them. What is the implication for your business?